Personal and Attentive Service
One of the best ways a service company can impress a customer is with very personal and attentive service. What that means to us is showing the customer an attitude as if they are the only customer. That means no excuses of changing schedules around others, or doing that extra thing (could be unrelated to holiday lights altogether) while we are there. It means treating the customer with utmost respect as if they are a dear friend or relative. Listening to the customer is also very high on that list.Going the extra mile is important and will help us to give our customers real value to our service. Always give more than expected is our motto. We promise to show up on time, ready to work, with a smile.Along with doing what is expected (scope of work), we make sure that the work is done precisely and professionally. With respect to our Christmas & holiday light installation and storage service, we will make sure that we are meeting all of your expectations along the way. As a side note we are able to change and add and enhance things along the way. All of our trucks and trailers are stocked to meet that possible contingency. A trained manager is always present on the job.
When all the holiday lights and decorations are installed and tested and it is time for the wow, how beautiful moment, we promise not to lose sight of the little important details. Providing a great clean up (leaving your home the way we found it), and calling you the day before the installation to remind you we are coming are all part of an excellent experience with us. Calling you at work or letting you know when we are finished at your home is something we always make sure of. We want you to really love your holiday decoration & installation project. Asking you and making sure you are completely satisfied when we are finished, and most importantly, thanking you for your business is a must before we leave your home.
Free Service Calls
We offer FREE UNLIMITED SERVICE CALLS for the duration of you using our service to decorate and light your home with Christmas & holiday decor. When it comes to customer service and response time, we are simply the best. We can usually be at your home within 24 hours to address any concerns you may have and in many cases the same day. We have four crews out all over Manhattan, Queens and Brooklyn 12 hours a day, 7 days a week during the holiday season. It doesn’t matter what the problem is, we will be there GUARANTEED!
One of the unique aspects of our service is you will be provided your own holiday light and decoration installation manager cell phone number for any after hour business or weekend concerns that may come up. We assure you unrivaled white glove personal service. We love seeing our customers, but one of the reasons we use only the highest commercial quality materials and products, and make sure the installation methods are weather and storm proof is we don’t want you to have any problems with our light systems requiring us to come to the house for service call purposes. When it comes to holiday light removal, and storage of your decorations in our warehouse, you will find us to be just as courteous, and responsive.
THANK YOU FOR CONSIDERING US
